How Our Shipping Works
We ship on Monday, Tuesday, and Friday every week! For most orders, we ship USPS Priority with tracking for our standard rate of $10.00. If your order contains Ram Cichlids or other temperature-sensitive fish, we ship UPS 2nd Day and Next Day Air depending on location. If you’re in Florida, shipping is expedited and only $10.00 anywhere in the state! Shipping methods and rates are automatically calculated at check out, and prices will adjust depending on what is in your cart and your location in relation to us! We strive to keep our shipping costs as low as possible, and we put a lot of care and effort into our shipping practices.
To ensure live arrival, If the temperatures in your area are colder than 32 degrees, or warmer than 95 degrees, we may delay shipping until we have a safer window. This is decided on a case-by-case basis depending on your order, and you will receive an email from us if we decide to hold off on shipping for the safety of your new livestock!
Live Arrival Guarantee
In the event of a DOA, we will replace the affected plants or livestock and reship FOR FREE! If a DOA has occurred, please send clear photos of the affected plants or livestock in their closed shipping containers to info@dakuaquatics.com within 2 hours of the first delivery attempt and we will make it right!
When do you ship?
We ship plants, shrimp, and dry goods Monday, Tuesday, and Friday every week. We only ship fish on Monday and Tuesday every week to avoid potential shipping delays.
What shipping method do you use?
For most orders we ship via USPS Priority with tracking. If your order contains temperature-sensitive fish, we ship UPS 2nd Day or Next Day Air. If you’re in Florida, we ship UPS Ground as it is overnight or 2 Day delivery anywhere in the state! Shipping methods and rates are automatically calculated at check out depending on what is in your cart!
Where do you ship?
We ship anywhere in the continental United States!
My package is delayed, will my order be ok?
Transit delays happen from time to time. We ship all livestock with adequate packaging to make sure that when delays occur, your shrimp, fish, and plants are protected and safe! Even with delays, we have few issues because of our thoughtful and safe shipping practices.
Do you include heat or cold packs with shipments?
We add heat and cold packs as needed at no extra charge!
What do you do during times of extreme weather? (hot or cold)
If the temperatures in your area are colder than 32 degrees, or warmer than 95 degrees, we may delay shipping until we have a safer window. This is decided on a case by case basis, and you will receive an email from us if we decide to hold off on shipping for the safety of your new shrimp, fish, or plants!
What happens if my order arrives dead on arrival (DOA)?
In the event of a DOA, we will replace the affected plants or livestock and reship FOR FREE! If a DOA has occurred, please send clear photos of the affected plants or livestock in their closed shipping containers to info@dakuaquatics.com within 2 hours of the first delivery attempt and we will make it right!
Do you offer local pickup?
Sorry but we do not offer local pick up. Shipping is only $10 for any size order in Florida, and is delivered overnight or 2 Day anywhere in the state!
Once my package is received, how do I acclimate my fish and/or shrimp?
There are acclimation and care instructions in every box tailored to the livestock you ordered! For shrimp, we highly suggest drip acclimation, so prepare to have some airline tubing handy upon delivery of your order. There are how-to videos on YouTube if you are unsure how this process works!
Do I need to quarantine and medicate my fish, shrimp, or plants on arrival?
My fish and shrimp are homebred by me and free of disease. You do not need to medicate them. Plants may contain snails, but we believe they are a fantastic addition to your tank’s ecosystem - it’s up to you if you’d like to remove them!
I have more questions, how can I ask them?
Please send us a message via our CONTACT US page, or by emailing info@dakuaquatics.com – We will get back to you as soon as possible!